FAQs

A: Once your order is shipped, you will receive a tracking number via email. You can also track your order through the “My Orders” section in your account.

A: Orders can be canceled or changed within 24 hours of placing them. Please contact our customer service team as soon as possible.

A: Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.

A: If your order hasn’t arrived within the estimated delivery time, please contact our customer service team with your order number.

A: To return an item, please fill out the return form on our Returns page and follow the instructions provided.

A: Refunds are processed within 5-7 business days after we receive your return. You will be notified via email once your refund has been issued.

A: If you’re experiencing technical issues, try clearing your browser cache and cookies or use a different browser. If the problem persists, contact our support team.

A: If you receive a damaged or incorrect product, please follow these steps:

Document the Issue: Take clear photos of the damaged or incorrect item, including any packaging.

Contact Customer Service: Reach out to our customer service team within 48 hours of receiving the product. You can contact us via email at [customer service email] or through our Contact Us page.

Provide Details: Include your order number, a description of the issue, and the photos you took.

Return Instructions: Our customer service team will provide you with return instructions and, if applicable, a prepaid return shipping label.

Replacement or Refund: Once we receive the returned item and verify the issue, we will either send you a replacement or issue a refund, depending on your preference and our policy.

A: Yes, brass utensils are generally safe for cooking, especially when lined with a non-reactive material like tin. However, unlined brass can react with acidic foods, which might lead to the leaching of metals into the food.

To clean brass utensils, use a mild detergent and warm water. For tarnish, a mixture of lemon juice or vinegar with salt can be effective. Avoid abrasive scrubbers that can scratch the surface. Regular polishing helps maintain their shine.

Brass utensils can be used on gas and electric stovetops. However, they are not suitable for induction cooktops unless they have a ferromagnetic base.

A: Brass utensils may impart a slight metallic taste if not properly maintained or if used with very acidic foods. Properly tin-lined brass utensils typically do not affect the taste.

A: Yes, brass utensils are durable and can last for generations if properly cared for. They are resistant to corrosion and wear, making them a long-lasting choice.

A: To remove tarnish, make a paste using lemon juice and baking soda or vinegar and salt. Apply the paste, rub gently with a soft cloth, rinse, and dry thoroughly.

A: Yes, brass utensils can develop a natural patina over time, which is a thin layer that forms due to oxidation. Some people appreciate this aged look, while others prefer to keep their brass shiny.

A: Brass is a recyclable material, making brass utensils an environmentally friendly choice. Recycling brass reduces the need for mining new raw materials.

A: What are common household methods to clean copper?

Vinegar and Salt: Mix equal parts of vinegar and salt to make a paste. Apply it to the copper item, rub gently, then rinse and dry.

Lemon and Salt: Cut a lemon in half, dip it in salt, and rub it onto the copper. The acid in the lemon works with the abrasive salt to clean the surface.

Baking Soda and Lemon Juice: Make a paste using baking soda and lemon juice. Apply, scrub gently, rinse, and dry.

A: Yes, commercial copper cleaners are formulated specifically for copper and can be very effective. Follow the manufacturer’s instructions for best results.

A: After cleaning, polish the copper with a soft cloth to restore its shine. For extra shine, you can use a commercial copper polish.