Shipping Costs
All domestic prepaid orders are inclusive of the shipping. In COD we charge a minimal amount of Rs 100/- for shipping.
In case of International orders shipping is calculated at the checkout. It’s based on the volumetric weight of the product.
Delivery Times
All are products are handcrafted so the turnaround period can be slow, though we tend to be prepared for most our orders. In this case the order is processed in 3-4 working days. If the product has run out of stock it may take longer, upto 15 days.
Shipping Restrictions
We ship to all Pin code locations in India and around the world.
Missing, Lost, or Damaged Items
In case the product is lost by the shipping Company after verification we will send you the product again.
Any issues in delivery should be addressed to us within 48 Hours.
International Shipping Information
We do not accept exchanges and returns on international orders. Customs are applicable as per original and are payable by the customer at the time of delivery. Goods are carefully
Return and exchange policyProcessing orders of handcrafted products involve days of efforts put in by our artisans and our order processing team. We do not accept returns for orders where the product does not match your satisfaction but is perfect in terms of quality, sizes and other details mentioned on our website. Also once the package is dispatched from our warehouse, its highly dependent on the courier partner, if any delays in delivery please stay patient.If there are any defects or transit damages in the products, we will accept an exchange of an unused product only if the intimation is done from your end within 2 days after the delivery is executed. Once we receive the returned item, we will process your new order.Please allow 1-2 weeks post the date of return request for your exchange to be processed. If there are any possibilities of refund in case of damages in shipping, we will refund the amount in 5-7 days after receiving back the damaged product.Carna will not issue returns & exchanges for products purchased through other entities, such as distributors or retail partners.Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
In the unlikely event that an item is returned to us in an unsuitable condition other than the reason provided by you for exchange, we may have to send it back to you without processing any refunds or compensation. All goods will be inspected on return.
Send returns to this address:
Weststar Metals.
28C Suleman Compound
Chuna Bhatti Kalina
Santacruz East
Mumbai, 400029
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